FAQ

Helpful information

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QUESTIONS?

When will I receive a bill?

Statements are sent out monthly. Bills will not be sent out if you are using insurance and the claim has not been processed or if insurance has covered the session fee in full. If you plan to submit a superbill to your insurance provider, superbills will be provided after payment, also on a monthly basis. 

I have a question about billing. Who do I contact?


You may contact Melissa Walden by sending her a message on TherapyAppointment or calling (608) 824-7243 and leaving a message. We are glad to support you with billing and to answer questions you may have. Keep in mind that this information is also available on your Explanation of Benefits. If you have questions about your coverage or plan, please contact your insurance company. 

How do I contact my therapist?

We recommend that you reach your therapist via the Message feature on TherapyAppointment whenever possible, as this is the most secure method of communication. 

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COMMON TERMS

Deductible

Co-pay

Superbill

In-network benefits

Out-of-network benefits

EDSN is not contracting with other insurance companies at this time. If you do not see your insurance company listed, your may contact your insurance company to inquire about out-of-network coverage (a Superbill may be provided) or pay Fee For Service. 

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ABOUT THERAPY

Importance of treatment teams
Why do I need to see a registered dietician?
How long does therapy take?

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GOOD FAITH ESTIMATE

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